Wine Club FAQS

Frequently Asked Questions

 

How much does it cost to join the Etude Wine Club?

There is no cost to join.

 

When can I expect to be billed for my Etude club shipments?

You will be billed in March & October.

 

What states can you ship club shipments to?

Due to legal restrictions, we are only permitted to ship wine to the following states:
AK, AL, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, KY, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OH, OR, PA, SC, TN, TX, VT, VA, WA, WV, & WI.

 

How long does my membership last?

For as long as you are happy with your subscription, with the minimum commitment of 2 shipments.

 

How will I know when I will be charged?

You will receive an email notification 14 days prior to the billing of your shipment, letting you know the selection and add-on options. For the 6 days prior to billing you will have the opportunity to customize your shipment. After billing you will see a charge from Etude Winery on your statement.

 

How much will I be charged for shipping?

Shipping wine can be quite pricey (think heavy boxes & specialized packaging) so we have a set reduced, flat rate price of $20 for all ground and temperature-controlled club shipments.  Take advantage of the flat rate by adding on to your club shipment during the customization period - ship all the wine you want for only $20.

 

I have been charged for my Etude shipment, when will I receive it?

We typically charge your credit card on the first Monday of your shipment month and ship the wines the following Monday. For most of the West Coast, wine shipments are delivered 1 to 2 days later. For East Coast addresses, wine shipments are delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.

 

How can I make changes to my Etude membership?

Please visit your account or you can give us a call at (707) 257-5782 Monday-Saturday 9 am - 6 pm and Sunday 9 am - 5 pm to update your account information over the phone.

 

What discounts do I receive as an Etude member?

15% discount on all wines purchased.

10% discount on all winery merchandise.

 

How do I use my membership discount?

Etude members receive 15% off any purchase made online at etudewines.com, while visiting our Tasting Room, or by calling us at (707) 257-5782.

 

What is Gold Status?

After two and five years of membership with Etude you unlock Gold Status and earn a new suite of member benefits which includes access to complimentary experiences at our Sister Wineries.  Visit our Gold Status page for current offerings.

 

How do I cancel my Etude membership?

We hate to see you go, but if you wish, you may cancel your Etude membership any time before your quarterly billing logging into your Account then "My Wine Clubs" and "Manage Subscription".

 

What happens if my Etude shipment is sent back to the winery?

The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $20 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.

 

What if I end up with a corked or damaged bottle?

In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.

 

Can I skip or postpone a club shipment?

Yes. You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open. At this time, you can choose an alternate shipping date or to skip the shipment altogether. You must take a minimum of two shipments per year to maintain an active status and your benefits.

 

Can I customize my shipment?

You bet! You will be sent a link to view your shipment online 6 days prior to billing when the customization window opens. You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment. Orders picked up at the winery can be customized during your visit.

 

How do I customize my club shipment?

•    Log Into Your Account from the MEMBERS tab
•    Select MY WINE CLUB in menu to left of screen, select the “Manage Subscriptions” tab and verify shipping address, shipping method and credit card information. Make any necessary changes.
•    Select the “Upcoming Shipments” tab. A status bar will show you the progress of your order. Scroll down to verify Shipping Address, Shipping Date, Shipping Method and Payment for this order. 
•    Select the “Customize” button to make your account edits and wine selections
•    Use the quantity boxes on the screen to add or subtract the number of bottles you would like for your order.
•    Select “Save” at the bottom of the screen.
If your order does not save or you are unsure it processed correctly, contact customer service at (707) 257-5782

 

Can I pick up my club shipment at the winery?

Yes, indeed. If you live locally, you can select to have all club orders be held at the winery for pick up for up to 35 days. If your order is not picked up within 35 days, shipping will automatically be charged to the card on file and mailed out to you. You can also make a one-off request to have your club order held during the customization window.

 

How do I make a reservation for a tasting at Etude?

Etude club members receive complimentary Collector's Tastings for up to 4 adults. In addition, club members receive discounts on the other tastings experiences we have to offer. Reservations are made on our Visit Page. As a member, you will want to make all reservations using the email address you signed up with for your Etude membership. Or you can give us a call at (707) 257-5782 Monday - Saturday 9 am - 6 pm and Sunday 9 am - 5 pm and we’d be happy to make the reservation for you over the phone.