Policies
Account Information
You may save and update your billing and shipping information online in the My Account section of the website. Simply login and select Credit Cards in My Account. Edification Members: Please note that to update your club shipment or membership information, you must call 707-257-5300 or email etudeinfo@etudewines.com.
Purchase History
Orders that you place online will be saved in your account. To review them, login to My Account and click Past Orders / Order Status. Click on any order number to review specific order and tracking information.
Order Status
Once your order ships, we will email you tracking information which will allow you to connect to the shipping website.
Etude uses Two Day Air shipping for areas outside Northern California. We ship primarily on Mondays and Tuesdays to avoid weekend delays. We monitor the forecasted temperature for the destination the day of delivery and we will often hold a package until we can hit a more temperate trend at the destination.
If you have any questions about your order, please contact us at: 707-257-5300 or email us at etudeinfo@etudewines.com.
How to Order
You must be over 21 years of age to purchase and receive wine. All deliveries require an adult signature.
Three Ways To Order
1. Online
Returning customers
Place your order, then check out using your password protected account information. We've stored your billing and shipping details in our secure files for your convenience. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.
First time buyers
Add Etude products from our Wine Shop to your cart. As you check out, set up your online account using our secure shipping and billing information files. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.
2. Telephone
Call the winery at 707-257-5300. Monday through Friday, 8:00 a.m. to 4:00 p.m. PST.
3. Facsimile
707-257-6200, 24 hours, 7 days a week.
Payment Options
Etude accepts Visa®, Mastercard®, American Express® and Discover®.
Sales tax
Orders shipped to the following states will have tax applied at the corresponding rates:
- CA: 7.75%
- CT: 6%
- HI: 4%
- IA: 5%
- ID: 5%
- MN: 6.5%
- MO: 7%
- NC: 6.5%
- ND: 8%
- NE: 5.5%
- NH: 8%
- NV: 7.75%
- NY: 8.375%
- SC: 6%
- TX: 8.25%
- VA: 5%
- VT: 6%
- WA: 7.9%
- WV: 11%
- WY: 16% (12% excise & 4% sales tax)
Order confirmations
Once you place your online order, Etude will send an email order confirmation to the email address associated with your account. Emails are sent to acknowledge new orders and shipments. Email confirmations are still sent to customers not wanting to receive other email or special offers from Etude.
Shipping Methods & Costs
Orders are processed Monday through Friday. Expect orders placed after business hours to take two days for processing. FedEx Overnight orders placed during business hours on Friday will arrive the following Tuesday.
Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits their right to receive the shipment until identification is produced.
States we ship to
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states:
- Alaska
- California
- Colorado
- Connecticut
- Florida
- Hawaii
- Idaho
- Illinois
- Iowa
- Minnesota
- Missouri
- Nebraska
- Nevada
- New Hampshire *
- New Mexico
- New York
- North Carolina
- North Dakota
- Oregon
- South Carolina
- Texas
- Vermont
- Virginia
- Washington
- West Virginia
- Wyoming
- Wisconsin
* We cannot ship to these towns in New Hampshire: Brookfield, Ellsworth, Landaff, Monroe, and Sharon.
For more information regarding legislation surrounding the shipment of wine, go to www.freethegrapes.org.
Credit Card Refunds
Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit carrier imposed fees. Refunds will be applied to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Returns policy
Etude guarantees your satisfaction with the quality of our products. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order. For fastest results, contact us by emailing etudeinfo@etudewines.com .
Customers can be assured that orders placed online with Etude are secure. Personal information such as credit card numbers is required to complete an order online. This information is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by VeriSign, the premier encryption software company available today.
Cookies
A cookie is a piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible ONLY to Etude, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and personal information. We are also able to maintain your session information from one visit to the next.
Privacy Policy
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you. In using our web site, you agree to the terms and conditions of our Privacy Policy.
Information Collection and Use
To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, your date of birth and credit card number. We understand the sensitivity of this information and maintain our files carefully and do not share this information with any other organizations. All of the customer data we collect is stored on a secured server to protect against unauthorized access. As a visitor to our website, we will track visits to the pages and links on our websites so we can make decisions about the design and usage of the website. We do collect the email addresses of those who communicate with us via email.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from our partners at the point where we request information about the visitor. Please contact etudeinfo@etudewines.com